LesyLoyalty Terms of Service
Last updated: October 22, 2026
1. Purpose and acceptance
LesyLoyalty is a Shopify loyalty program app published by LesyDev, 2088 rue des Rêves, Sainte-Julienne, Quebec J0K 2T0, Canada ("we"). These terms apply to the merchant who installs it on their store ("you").
By installing the app, you accept these terms, the privacy policy and Shopify's terms for apps. You confirm that you are authorized to bind the business that owns the store.
The app is installed and uninstalled from the Shopify admin. It only acts on the store where it is installed, with the permissions you grant at installation.
2. Plans and billing
Prices are in US dollars, excluding taxes. All billing goes through Shopify, on your store's regular invoice; we never receive payment information.
| Plan | Price | Orders included per month | Beyond |
|---|---|---|---|
| Free | $0 | 150 | No charge; we will invite you to upgrade to Essential |
| Essential | $19 / month | 500 | $2 per started block of 50 orders, capped at $40 per month |
| Growth | $59 / month | 2,000 | $3 per started block of 100 orders, capped at $90 per month |
| Pro | $149 / month or $1,430 / year | Unlimited | — |
- Counted order: an order for which a customer earned points during the billing cycle.
- Trial: 14 days free on paid plans, once per store.
- The program never stops when a limit is exceeded: points keep being awarded.
- Plan changes: at any time from the app's Plan page; Shopify applies the new price under its billing rules.
- Cancellation: uninstalling the app ends the subscription. Amounts already billed are not refunded, unless required by law.
- Pricing: we will notify you at least 30 days before any price increase.
3. Your program and your customers
The loyalty program is yours: you set its rules in the app and you are responsible for it toward your customers. In particular, you agree to:
- publish your program's rules (earning, expiry and redemption of points) and follow them;
- comply with the laws that apply to your store, including consumer protection, contest and privacy laws;
- tell your customers, in your own privacy policy, that you use LesyLoyalty for your program;
- not use the app for illegal or misleading activities, or activities prohibited by Shopify.
Points have no cash value and cannot be exchanged for money, unless you decide otherwise in your own rules. Codes and gift cards created in your store are yours and Shopify's responsibility.
4. API and webhooks (Pro plan)
API keys and webhook secrets are confidential: keep them safe and replace them right away if they are exposed. You are responsible for actions taken with your keys and for the systems you point the API and webhooks to, including the protection of the information they receive. We may rate-limit calls to protect the service.
5. Availability and support
We do our best to keep the app available at all times but cannot guarantee it: maintenance and outages at Shopify or our host may interrupt it. Orders received during an interruption are processed when service resumes, as Shopify resends its notifications.
Support is provided by email at support@lesyloyalty.com, in English or French, on business days. The Pro plan gets priority.
6. Intellectual property
The app, its code, name and logo belong to us. You receive a non-exclusive right to use it, limited to your store and to the duration of the installation. Your texts, images, settings and data remain yours.
7. Data
We process your customers' information on your behalf, as described in the privacy policy. After uninstalling, all store data is deleted about 48 hours later; reinstall the app before then to keep it.
8. Limitation of liability
The app is provided as is. To the extent permitted by law, we are not liable for indirect losses (sales, profits, goodwill, data), and our total liability is limited to the amounts you paid us during the 12 months before the event. Nothing in these terms limits rights granted to you by law that cannot be waived.
9. Termination
You may stop using the app at any time by uninstalling it. We may suspend or close a store's access if it does not comply with these terms, after 15 days' notice, or immediately in case of fraud or illegal use. If we stop offering the app, we will notify you at least 60 days in advance.
10. Governing law
These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. Any dispute falls under the courts of the judicial district of Joliette, Quebec.
11. Changes
We may change these terms; the version in force is posted on this page with its date. Significant changes will be announced in the app at least 30 days before they apply.
12. Contact
LesyDev, 2088 rue des Rêves, Sainte-Julienne, Quebec J0K 2T0, Canada — support@lesyloyalty.com